Cookie Cutters-Meridian, ID (2405 reviews)

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The haircut received was not at all what was asked for. I'm thankful hair grows back quickly.

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The person who cut my child’s hair was professional and pleasant and was able to help advise us on detangling products. However, our experience as a whole was not very impressive. I set an appointment for 5:30 and showed up about five minutes early. I noticed that the three stylists all had customers so I let my two children play on the play slide while my wife and I waited to check in. A stylist finished up shortly after our arrival and checked out their customer. The stylist did not acknowledge us and went back to their station and started to clean up, the stylist finished cleaning up their station and came back up to the front area again not acknowledging us. After waiting for about 10 minutes another stylist finished and while checking out the three clients they had, acknowledged us and asked us if we had been helped. I understand that you cannot walk away from children when cutting their hair but to not acknowledge people in the lobby when you have finished with your client and then multiple times not acknowledge people was very unprofessional.

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To pricey! And no one there wears a mask!

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We had to wait even though we arrived on time for an appointment. A walk in who came in after us was seated before us. Employees were talking through closing details intermittently throughout the haircut.

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The salon was packed when we arrived which I expected since school is starting in a few days. However I was shocked to see there were only 3 stylists working and no receptionist. The stylists had to stop after every cut to check people out, confirm appointment times, etc. which significantly slowed down the turn over time between appointments. I witnessed them having to double check who was next on the schedule, asking for names multiple times, stopping to fill balloons - how exhausting for them!! It was a poor experience but I really felt bad for the stylists. I hope this was a one off occurrence and they are receiving the proper support. Although, I noticed a big turn over in staff within the last few months so as a business owner, that tells me something isn’t being managed right. The energy in there was not good. We’ll likely be finishing out our prepaid card and going somewhere else in the future

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Maddie did great. Appts were 20 mins behind and I had to ask when my son would be taken back for the stylist who was standing for 10 mins to get my son into the chair. Haircut for third child was terrible. Maddie did Maison and hayes, not sure name of the last one.