Cookie Cutters-Meridian, ID (2405 reviews)

Comment

I booked Elizabeth online for Beckett and Leslie grabbed him. I was not there as my husband took them; however she didn't do what was asked. The cut looks horrible. I did these cuts in preparation for the first day of school and I can only pray that it will grow out to be somewhat presentable. I am VERY disappointed that not only did Elizabeth NOT cut Beckett's hair after I personally booked her...Leslie did a HORRIBLE job. It isn't even close to what was asked!! I am very upset by the result and lack of professionalism that we experienced.

Comment

The salon was packed when we arrived which I expected since school is starting in a few days. However I was shocked to see there were only 3 stylists working and no receptionist. The stylists had to stop after every cut to check people out, confirm appointment times, etc. which significantly slowed down the turn over time between appointments. I witnessed them having to double check who was next on the schedule, asking for names multiple times, stopping to fill balloons - how exhausting for them!! It was a poor experience but I really felt bad for the stylists. I hope this was a one off occurrence and they are receiving the proper support. Although, I noticed a big turn over in staff within the last few months so as a business owner, that tells me something isn’t being managed right. The energy in there was not good. We’ll likely be finishing out our prepaid card and going somewhere else in the future

Comment

Elizabeth does a great job ! we love her !

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When booking my child's appointment twice now we have had a different stylist cut his hair. The stylist has been present each time and no one has explained to me why we are having someone else cut his hair. This only upsets me because when booking, I request a certain person because of the relationship they have built with my son. I have to wait for specific dates and times to work around their schedule and still end up with someone else.

Comment

My daughters hair looked beautiful when finished but the stylist was brushing her hair so hard. My daughter now has a headache and said she was in pain the whole time. Stylist always wasn’t very friendly at all. Didn’t say a word to my daughter other than “don’t move your head”

Comment

Had an appointment at 4:15 and didn’t get called until 4:33. Arrived 5 minutes early to be respectful of everyone’s time. I wasn’t notified that things were running behind. Someone who checked in 10 minutes after me was seated before me. Second time in a row that my scheduled appointment time was not accommodated (about a 10 minute delay last time). The delay made me late for another scheduled meeting and I HATE being late/having people wait on me. Going to try a different hair salon next time.