Cookie Cutters-Meridian, ID (2405 reviews)

Comment

Made an appointment in advance but was left waiting for over 15 mins with no update or acknowledgement. By the time they were ready for him we had run out of time. Of course my son was pretty disappointed since we had come all the way there. He started to cry. No apologies or acknowledgement from staff. Been going to cookie cutters for years now but this last experience is really making me reconsider continuing.

Comment

My son loves to come here for his haircut and usually has a blast. Unfortunately today I’m questioning if I will ever take him back. We had asked for a simple comb over and to shorten up the sides. We even provided a picture of previous haircuts to show exactly what we were looking for and instead we got an uneven buzzcut and the top of his hair chopped too short. Even after the barbers attempt of fixing it the hair on the side his head is uneven and patchy. Very disappointing and irritating to have my son walk around like this.

Comment

Elizabeth is amazing with my boy’s cuts! Thank you!!

Comment

I actually have no complaints about the haircut or stylist. I did think that the girl who checks people in was the rudest I've dealt with since you have been open. My daughter is phasing out of getting her hair cut at Cookie Cutters so this is one of the last times but customer service was no good.

Comment

I scheduled my kids at the same time for an appointment and still for the second week in a row., Our appointment has been pushed back and we had to wait longer than expected. I spent almost an hour there each time when I was only planning on spending 30 minutes max For a haircut. The week prior I scheduled them with 15 min of eachother. I had to ask if they still had my child on the wait list or if we got skipped because others were showing up and getting in right away. I had an Appointment for my hair cut at 630 at another place near by and I had to miss it. It’s hard to make time for the appoiments. The scheduling needs to be figured out or the stylist should work to get the next appointment in with at least someone instead of having us sit there wondering. It’s also really hard to keep kids entertained for an hour having to wait. You may have a play structure but it gets out of hand when kids are there too long. We choose you because you’ve always been great and nice stylist. But the last couple times has been frustrating.

Comment

Elizabeth did a phenomenal job with Declan’s hair! I so appreciate her listening and cutting his hair the way we asked her too.