Salon Joa (1652 reviews)

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I have no complaint about the work. However, I probably sat in a chair waiting for someone to check to see if the polish was dry for 45 minutes. If I hadn't been vocal I still would be sitting there.

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Stylist didn’t introduce himself and was hella quick with my cut. He did an okay job but I think it would’ve been better had he slowed down. He was a bit on the quieter side, but tried to make small talk.

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The place is modern and clean as always. The enthusiasm of the stylist was so low and it almost felt that she was not interested at all. The front person was okay but she was not paying attention to the surroundings very much and I had to approach to her to give her a clue. I haven’t been here since last December and I see a few different stylists. My stylist today was someone I have never seen before. I wish she was more perky and had brighter personality. I understand that some clients may prefer quiet time rather than having awkward conversations but a little bit of conversation can easily break the ice. I felt awkward the whole time unfortunately.

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Came here specifically for styling advice for my upcoming wedding but received a very standard 5-minute haircut that barely changed the appearance of my hair (in fact, nothing was done to the top). I understand if a style is not achievable or advisable with my current hair length, but wish the stylist provided some more guidance on alternatives and spent more time making sure that I left with a substantive haircut. The 5 minute cut was not worth the cost of the appointment.

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I was very upset with how I was nickel and dimed. I booked my appointment online and I didn’t see that every little thing was extra. I’m used to getting my nails done with acrylic and a gel polish without there being a $15 upcharge for gel! It is absolutely rediculous to upcharge for gel polish. Plus I had to have a few nails fixed during my rebase and charging $5 per nail just seemed so petty. I will not be coming back eventhough the atmosphere and the people were great. It’s the nickel and dime prices that are keeping me away.

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The jury is still out. I showed up early to my appointment and then was informed when I checked in that my hair stylist was running late due to a flat tire. I asked how long it would be and was told 20-30 min late, although she wasn't sure. I asked if I could swap around my nail appointment then, and then all of a sudden my hair stylist was only going to be 5-10 min late. No apologies. I get that accidents happen, but you'd think they would've been more apologetic about the impact on me, the paying customer. I ended up having to switch from a deluxe to a regular manicure because I was worried about time, too. Maybe it would've been fine but I was not at all convinced they were worried about timing. The hair cut was fine, and actually she cut off significantly more than I had asked. I told her I was growing my hair out so take off the smallest amount possible.. she still took off more than an inch. Nails were fast and efficient. My manicurist was friendly and talkative, and did a good job. Even the weird accident aside, though, I'm not sure I could go back. It is not well ventilated and the chemical fumes made my eyes sting for hours after I'd left. I forgot how spoiled I was by my old salon.