Cookie Cutters-Spring, TX (134 reviews)

Comment

First time here. We booked a kids haircut for $23… which I thought was expensive off the get go but they don’t go that often. However, when my husband brought me the bill they changed an extra $10 for feathering…. So $33 for a kids haircut plus tip… super insane and a but frustrating that we weren’t notified that the extra 1 minute feathering would be $10. She only asked us if we wanted a little boy haircut and we said yes. Definitely felt like that was not communicated properly. I don’t think we will be back.

Comment

Very good experience, excellent environment especially for kids. My son enjoyed his hair cut.. exact reflection of kids hair cut shop.. i would give 100% to them.. nice people excellent service. The only thing which is important is high cost.. they are expensive..

Comment

We booked an appointment for our son’s first haircut ahead of time. We picked this place because they had a package listed specifically for First Haircuts that included a certificate. When we arrived the strap for the chair was broken. We were then told that the printed for the certificates was broken. My husband asked if they could send a PDF of it so we could print at home. They said they could. When we finished the haircut they realized the iPad was completely dead so they couldn’t take his picture or fill out the certificate. They only charged us for a regular haircut which we appreciated. No one really kept us updated about the situation so we ended up leaving. Our hairstylist stepped away from her current haircut to apologize, but the front desk didn’t care. We really liked our hairstylist! She was great. She felt bad about the situation. But between the broken chair, broken printer, and broken iPad, we’re very disappointed.