Cookie Cutters-Spring, TX (134 reviews)

Comment

I drove 30 minutes because Abbie has done such a great job in the past. I was told upon entering that I would need to wear a mask. I mentioned that I had recovered from covid less than 30 days ago. I would not have come if I had known. It was not required at any of our previous visits and I was not notified prior. I will not be returning as long as this is required. The requirement for 10 and up doesn't really make sense. It is an arbitrary number.

Comment

Shantalle was wonderful with Carter. She kept him super happy the whole time....and she was efficient with her time. She listened to what we wanted and delivered perfectly!

Comment

I received several confirmation emails and texts saying that we may need to reschedule your appointment if you are more than 5 mins late. They want to constantly remind you of the consequences of what happens if YOU are 5 minutes late; HOWEVER, our hair dresser was 25 minutes late. It should be against policy to keep a toddler waiting that long. PLEASE LEAVE IF YOU ARE WAITING MORE THAN 5 MINUTES. This has happened to us several times now, enough times to never come back. Our 3 year old was so fed up after a long wait that they could not cut his hair properly. Looks ridiculous, cant believe we still had to pay.

Comment

Could have been cleaner, there was hair still in the chair from previous client and hair so over the doormat at the front door.