Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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First and last visit! Initial greeting when we arrived was not very welcoming. I had entered my daughter's name instead of my son's and the girl up front made a rude comment of, "you should have updated the name". Then I'd asked about the family package and I saw an eye roll with a hmff "that's only Tuesdays". My son wasn't used to getting a professional cut because I've been doing it myself, so he was a little scared. I'd mentioned that to Brie and she responded with "you need to schedule for extra time if that's what he needs". I felt that a child being corrected the whole time.

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Our stylist this morning was rude unhappy and unprofessional. We asked for something we were told we couldn’t have yet another stylist was able to do with their client. If it’s something that she couldn’t do why not ask to have someone else do it instead of just telling us no while we see it being done right next to us. Instead of listening to what makes our child uncomfortable she went ahead and told us it didn’t matter and decided to do what she wanted to do. Never once tried to make our child comfortable and just stood there looking annoyed. Overall horrible experience!!!

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Not the same great experience we’ve had before. The first the lady said I didn’t have an appointment. Then she went on to delete my profile that had my sons history. The lady that cut his hair rolled her eyes so many times during my sons hair cut. The reason I booked extra time for him was to give him time to calm down because he’s autistic. I will not be taking him back there.

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We have been to this location a few times. This past time was by far the worst. His haircut was terrible, but I couldn't really tell when we left because he had a comb over. When I got home, and his hair was dry, I could tell it was completely butchered. The next day I called a different location, closer to where we live, to see if they could fix it. They said to go back to where his hair was cut, not wanting it more butchered than it was I found a different company just down the street from where we live. It isn't perfect, but she was able to salvage it the best way she could without completely shaving it.

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I arrived early with my baby (14 months) and ask if some this was available earlier. I was told yes. I waited for around 30 minutes, no problem. The lady who took care on him was very rude. First asked us what kind of haircut (no advise at all) when she was done my wife asked if she can cut more on the side and she said that that was what we asked for. we politely asked again and she, started to cut the baby hair and he started crying, she left saying that the baby needed a break, and start cutting the hair of another customer. Later another lady came to finish the cut, and to fix the disaster she made on my little one. persons like that does not deserve to work or to put a hand on any kids. this person ruined my day, ruined my baby's hair and I truly believe that she doesn't deserve to be working in a place like this.

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The facility was nice and the staff was mostly kind. However, the stylist spent maybe 5 minutes on my sons haircut. The haircut is uneven, not faded well and overall disappointing. My son is very good at getting haircuts, he does not scream or fight them he sits better than most adults. I expect more considering how well my toddler behaves. The stylist also kept getting onto the kids in the next bay over for being in the way of the other stylist that was doing their haircut. while cutting my sons hair even though they had their own stylist.