Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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I don’t know if the worker had a bad day or something but I think she was kind of rude. We asked some questions about the package and she ask in bad mood, all time I feel she was in a hurry and make us feel uncomfortable.

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EVERYONE, but I sincerely mean EVERYONE at your place have bad attitude toward customers. This hair dressers are dealing with children, small children that need attention and love and they are so gross and not caring at all toward children. I have been there 3 times and every single time I think well, maybe that other person was having a bad day, but its not true. They are all the same, same attitude, rude and not one second friendly. Not sure what is with this place. In the other hand they know what they are doing. They cut beautifully, but the attitude like doing just for the money is so terrible

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We’ve lived in San Antonio for 6 months and I have yet to find a place that provides good haircuts for kids. For the price I pay for kids haircuts they should all be awesome, but I’m less than impressed. I took my little boy in today for a scissor cut. The stylist failed to clean up around his ears and neck leaving hair beyond the neck line. I think it would be standard to clean up all neck lines on boys no matter what. Unfortunately I’ll just have to keep searching. The salon was very clean and picked up.

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Haircut felt very rushed. I had to show the hair stylist a few hairs she missed and I found more when we got home. I understand my daughter wasn’t perfectly still but that’s why I brought her to a salon that’s supposed to specialize in young children. I attached a picture of the biggest clump of long hairs.

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The service provided for ethnic hair was subpar. The stylist seemed as if she wasn’t familiar with the type of hair my daughter had and I was forced to wait for only one stylist to do my daughters hair because of their hair type and took way longer than needed. If your stylist can not cater to black hair please make that known before allowing them to waste their money in your establishment. The overall environment is nice and friendly but my kids walked out looking like they had just gotten out of bed

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Today’s visit was not a good experience. Our hairstylist stopped at least 5 times if not more during the haircut. She had to answer phone and check in people. She would lose her place on haircut. She also stopped to talk with somebody for at least 5 minutes before coming back to haircut. I’m not blaming the hairstylist because I’m sure she was doing her job. By delaying the haircut, Benjamin became more impatient. A child can only sit still for a window. We feel with all the interruptions it delayed the haircut for an extended period of time. The haircut quality suffered. The back of his head was not fully shaven and other issues. We just wanted to leave so we did not ask to fix before we left. This is around his 4th visit and I’m not sure if we’ll be back. Thank you - Carl