Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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My visit yesterday was great. No complaints during. When I paid I was given a $3 back to school discount, but the Facebook page said $5. Okay no big deal. Today when brushing my daughter’s hair I see that there’s pieces not cut even with her hair. School starts Monday, so Dad has to take her to get it fixed. I loved the atmosphere and the stylist was great. Just some minor bummers.

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The staff is always very friendly but there seems to be some lack in organization. This is the second time we’ve had an appointment and still been seated 30 minutes after the appointment time and after walk-ins were taken. There is also hair all over the floor. I understand that it’s a hair salon but there are kids playing on the small playground and the entrance to it is completely covered in hair which is gross. Also as soon as a child drops their balloon it has to be thrown away because it gets covered with so much hair. We would like to continue taking our son here but not if it’s not clean and organized.

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Went for a 3 year old boys haircut, female staff who cut his hair was behind schedule and rushed. It showed it both her attitude and hair cut quality. She offered to fix it after seeing her next appointment cut. Seriously?! You were already helping us, finish the job. Another employee (Jaumar) fixed her fade work thankfully and redeemed this salon. Wish I could remember her name, she had pink/purple hair. I understand that cutting a 3-year-old's hair who won't sit still is hard, but that's why we came to this location because they specialize in children's haircuts. However I could have got the same thing at Great clips for $9 with the same attitude.

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Not good with kids,didn't even brush off hair after the cut.

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Second time visiting and unfortunately the stylist we booked was out on emergency so ended up with Dulce and sadly, we were very disappointed.

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I’ve come to this location maybe 3 or 4 times now. Last time my sons hair was a bit choppy looking in the back but could deal with. This time was even worse. For 20 bucks I’d expect the back to look blended in and not choppy like a bowl cut and that was with my son cooperating. I only have one picture of front so far as my son is napping but would be happy to send another of the back later after nap. I don’t think I’ll be going back.