Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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My son always enjoyed having Shane cut his hair. I was disappointed to see he's no longer an option when scheduling

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The stylist seemed annoyed about having to cut my son's hair and was obviously frustrated that my 4 year old wouldn't sit still. When she asked me what I was wanting I told her just a trim and that his hair needed to be out of his eyes but I didn't want bangs. She gave him bangs. Definitely not going back.

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We showed up without an appointment. We were told we could wait and if someone didn’t show they would take us. We did and our 2 year old got a haircut. While we were grateful to get seen our stylist didn’t have the best personality- especially for a 2 year old who is on the spectrum and was scared and crying. The whole experience was rushed and even once she told us to look it over; she immediately started putting things away as if we were done. Even though he still needed some taken off the top. She did get the tools out again and fixed it. She had us clean him up and brush the hair off. Not sure if this is a new change in policy or just a stylist preference since we had never been with Rose before until today. However when we saw Jennifer prior to COVID-19, she always handled that. Having a stylist who is more patient with little who are in tears would go a long way in making the experience better for the parents and the child.

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Thank you! It's the best hair cut AJ has ever had.

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I’ve been taking my son there for years, and honestly, this was the worst haircut he had received. I was in shock and disheartened. My son had patches of long hairs around his head when it was supposed to be taken down to a 1 on the sides. Additionally, I asked for his hair to be significantly shorter on the top, and the stylist barely touched the length on the top. Finally, the stylist didn’t event attempt to brush the hair off my son after his cut (I know this may sound petty, but EVERY stylist has done this, EVERY time - and that’s the kind of service I’ve come to expect from Cookie Cutters). He had hair on him and she just started cleaning her station, not even acknowledging my son or the hair that was on him. What’s even more disturbing is the fact that I’ve been recommending Cookie Cutters to my brother for a long while, and he finally took my nephew there the same day my son got his haircut. He called me complaining that he had the same experience from the same stylist. I was embarrassed because I have sworn by my previous experiences at Cookie Cutters... I ended up fixing my son’s hair when I got home. I’m not sure why Shane is no longer there, but he was AMAZING. I’m still undecided as to whether I’ll be back or not. Unfortunately, this horrible experience, and my brother’s horrible experience with the same stylist on the same day, is bad enough that it would wipe out all the other good experiences...

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Our second time back and we had a wonderful experience! Unfortunately, baby boy was sleepy and not in the best of moods. Our stylist was so cool, calm, and collect. She was truly patient and did an awesome job! Thank you for the wonderful experience.