Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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There isn’t enough staff to efficiently run this place. I set up my appointment for my three kids online. I didn’t know that I needed a profile for each separate kid when booking. Even though I booked with each of my kids names and birthdates the system erased my previous booking each time I booked for another kid. There was no indication that was happening. So when I arrived they were over booked, and could hardly take my one kid with what I booked. The hair cutter gave my son a bad haircut. When I asked if she could blend in the straight line across his head she said that our time was done. It was time for her next client. She said maybe sometime within the next few hours if someone doesn’t show up for a booking she could possibly fix it. There wasn’t enough staff to help our issues or even check us out. Thankfully after a lot of stress Rose was very helpful, and gave my son a beautiful cut. She even squeezed in another son of mine. She offered to stay late, after closing to cut my third son, but we didn’t have the time. I have never felt with having a bad cut being refused to be fixed because of time. I wasn’t the only one that had the online booking problem. We saw two other clients upset over the same issue. That needs to be fixed. You also need more staff. Someone who can deal with the front desk as well as stylist. I have trouble with rating how we were treated because the lady who did the original haircut was unfriendly, but Rose was great.

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We love Rose! She is so patient and helpful with my son. All the staff is incredibly welcoming .

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Ally was amazing as always!

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Ty was amazing with our Grandson ❤️ 🤩 He immediately took to her vibes, even gave her a hug. Ty sang to keep him calm and distracted. Ever did he cry or seemed nervous. Best 1st cut ever 🙏 Thank you

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Ally was wonderful as always. The front desk girl on the other hand needs all the customer service classes you can enroll her into. She was not nice, blamed us for not getting our haircut on time. We got there at 9:03 when our appt was at 9. She explained the 5 min rule which we understood and had no problems waiting because our hairdresser had taken another kid. But I told the lady we did make it within the 5 mins and that Child was clearly sitting in that chair for longer than 3 mins because she was almost done with him.after telling her we made it within the 5 mins her response was "well she's already got another kid so..." and gave us attitude. Then at the end she deliberately ignored me when I stood in the front to pay. Another lady walked up next to me and she acknowledged her and told her she'd be with her. She didn't help me until I was the last person she had to actually help.

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Ty was amazing! My baby looked so awesome and she made us all feel comfortable