Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

Comment

The stylist was great and the haircut was too - 10/10. The haircuts are a little pricey when compared to other barbers. Something like $10-$12 would be more reasonable, especially for something that takes 10 minutes. The only issue with this visit was the appointment process. I made an appointment online, arrived 10 minutes early, but wasn’t seen until 40 minutes later (30 minutes after my appointment time). At check-in, was told that only 1 child was before us, yet we watched 6 kids get taken ahead of us. So, what exactly is the point of making an appointment when clearly everyone that arrived before us was being seen first, appointment or not? With only 4 stylists, it’s not possible that all 7 kids waiting had the same appointment slot (last appointment time of the day). If that is actually possible, then that’s a major problem. Are families with multiple kids able to book one slot? If so, that’s also a problem. It seemed like we ended up assigned at check-in to a stylist that had a family of 3 or 4 kids before she took us. I booked ANY stylist online, so we should have gotten first available at 4:45, not assigned to someone working on multiple kids at one time. Solutions: one child per slot, next available stylist, and have a monitor at the front desk, so patrons can see where they are in line (who is a walk-in/appointment) and not feel like they’ve been dismissed. We were aggravated at the process and the long wait. Again, the stylist was great and handled the issue well (offered a discount, but we had a prepaid haircut card). Our son got a great haircut, lollipop, and a balloon, so all is right in the world. Haha.

Comment

We have been going to Cookie Cutters for about a year now and have always had a great experience. However, the last time I went, I witnessed one of the employees being very rude and talking down to another employee that just needed some help with the computer system. As someone who has worked in customer service for over 10 years, I know this is not the kind of culture that you would want to see in your store. Again, I’ve always had a great experience until what I witnessed this last visit.

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I think the online system needs to be kept up to date. To arrive thinking you have an appointment with someone and then being told you don’t because that person is off is very unprofessional. We had to wait for other people to finish or arrive before we were able to get started. I also think there needs to be less chit chat. It’s one thing to be polite and have conversation while cutting hair but to completely stop what you are doing to have a conversation knowing people are waiting lacks professionalism. Especially when are appointment was canceled without us even knowing. Once we had the haircut the person who cut hair was very lovely and helpful.

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Service was great, as was the stylist. Everyone was extremely welcoming. My son (15 mos) threw a massive fit and the stylist worked very patiently while I held him in place. I was extremely satisfied with the result of the haircut. The stylist worked great on a constantly moving target. I attended the grand opening event. The atmosphere was very chaotic, which i think may have contributed to my son's uneasiness. I would recommend based on service and quality. I would like to return at a more settled time to experience the "kid friendly" environment.

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Pre booked appt. waited over 30 mins after scheduled time before see. Stylist was friendly but way too long for my toddler to wait

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Hairstylist didn’t review my appt request that advised it I was scheduling my daughter’s first hair cut, so she didn’t save a locket of her hair. Stylist didn’t offer professional advice.