Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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Shane cut my grandson Liam's hair. He was friendly and Liam liked him. Liam's haircut was absolutely adorable. I will ask for Shane when it is time for Liam's next haircut. My other grandson, Luke, had his haircut with Corlene. Luke was afraid of the sound of the clipper and cried. His haircut was fairly uneven. Carlene tried to distract Luke, but the more she tried to interact with him the more upset he became.

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The price is really high for the service. While usually good, and better than other child hair cut locations in the area, the price seems high when the person doesn't have a lot of suggestions on styles, relying on the parent to remember past hair cut information.

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The wait time was very long, we waited over 30 min for our appt and did not receive the pre-book discount even when appt was booked before leaving prior appt

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We had an appointment on Monday at 3:15. We arrived late (3:35pm). There was NO ONE in the entire building except for one employee. She told us we were too late and that she could not help us. I was shocked because there was NO ONE there. Additionally, we were not offered a cut without a shampoo instead since we were late. I really felt like the employee did not want to work. I did not get her name. I did not want to push the issue and have a bad cut.

Comment

While we love our stylist, and drive over 30 min to come see her, it’s increasingly frustrating making an appointment and still waiting 40-45 min past appt time, every single time we come in. We booked early in the morning this time, so not sure how the schedule still ended up being that far behind.

Comment

We love Jennifer, and she always does a great job. Today was frustrating though- totally understand that schedules can fluctuate, especially while working with kids, but waiting an hour and 15min past our appointment time is ridiculous. We drive 30 min, past a closer location to come to this location, but won’t be able to continue that if scheduling doesn’t get better.