Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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Ty was amazing with our Grandson ❤️ 🤩 He immediately took to her vibes, even gave her a hug. Ty sang to keep him calm and distracted. Ever did he cry or seemed nervous. Best 1st cut ever 🙏 Thank you

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Ally was amazing as always!

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We love Rose! She is so patient and helpful with my son. All the staff is incredibly welcoming .

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There isn’t enough staff to efficiently run this place. I set up my appointment for my three kids online. I didn’t know that I needed a profile for each separate kid when booking. Even though I booked with each of my kids names and birthdates the system erased my previous booking each time I booked for another kid. There was no indication that was happening. So when I arrived they were over booked, and could hardly take my one kid with what I booked. The hair cutter gave my son a bad haircut. When I asked if she could blend in the straight line across his head she said that our time was done. It was time for her next client. She said maybe sometime within the next few hours if someone doesn’t show up for a booking she could possibly fix it. There wasn’t enough staff to help our issues or even check us out. Thankfully after a lot of stress Rose was very helpful, and gave my son a beautiful cut. She even squeezed in another son of mine. She offered to stay late, after closing to cut my third son, but we didn’t have the time. I have never felt with having a bad cut being refused to be fixed because of time. I wasn’t the only one that had the online booking problem. We saw two other clients upset over the same issue. That needs to be fixed. You also need more staff. Someone who can deal with the front desk as well as stylist. I have trouble with rating how we were treated because the lady who did the original haircut was unfriendly, but Rose was great.

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I had scheduled 2 services and called multiple times to confirm. I finally got an email confirmation with both services and assumed I was good to go. Upon arrival I was told that when booking two services the system cancels one due thinking it’s a duplicate. In addition they said they wouldn’t have them for the wash or the 1st time hair cut, because the system has been giving them 15 minutes instead of 30. My daughter was upset that she wasn’t getting her hair washed and we also didn’t get a finishing style at the end. Corporate need to figure system errors so that the staff is not stressed.

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Not good with kids,didn't even brush off hair after the cut.