Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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I made 2 appt online for both my boys and received email confirmation for 3:45 and 4:00. When I got to appt at 3:40 I was told my appt was at 3:30 and 3:45. They told me they could only do one haircut. I showed them my emails confirming I had the right times then one of the ladies asked the lady at the front desk to take one of the appt. I was happy with how it was handled and the staff was nice enough but it did cause me to get frustration that my appt were wrong in their system. That needs to be corrected.

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I went in to the salon and we’ve been there a couple times however this was a new stylist , haircut was very rushed.my son was probably in the chair no more than 10 mins I got him and began to look at his hair and everything is uneven.This is the first bad experience I have had there.

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Thank you Rose for a great first visit both my boys were at ease and enjoyed their hair cut time relaxing with some movie time.

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Rose did such an amazing job!! She was very patient and calm and she cut his hair like it was nothing! I think I was more nervous than anything!! I’m glad I brought his snacks because that kept him occupied! Thank you so much Rose!

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Our second time back and we had a wonderful experience! Unfortunately, baby boy was sleepy and not in the best of moods. Our stylist was so cool, calm, and collect. She was truly patient and did an awesome job! Thank you for the wonderful experience.

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I’ve been taking my son there for years, and honestly, this was the worst haircut he had received. I was in shock and disheartened. My son had patches of long hairs around his head when it was supposed to be taken down to a 1 on the sides. Additionally, I asked for his hair to be significantly shorter on the top, and the stylist barely touched the length on the top. Finally, the stylist didn’t event attempt to brush the hair off my son after his cut (I know this may sound petty, but EVERY stylist has done this, EVERY time - and that’s the kind of service I’ve come to expect from Cookie Cutters). He had hair on him and she just started cleaning her station, not even acknowledging my son or the hair that was on him. What’s even more disturbing is the fact that I’ve been recommending Cookie Cutters to my brother for a long while, and he finally took my nephew there the same day my son got his haircut. He called me complaining that he had the same experience from the same stylist. I was embarrassed because I have sworn by my previous experiences at Cookie Cutters... I ended up fixing my son’s hair when I got home. I’m not sure why Shane is no longer there, but he was AMAZING. I’m still undecided as to whether I’ll be back or not. Unfortunately, this horrible experience, and my brother’s horrible experience with the same stylist on the same day, is bad enough that it would wipe out all the other good experiences...