Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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Very bad experience. The stylist was frustrated from the moment my son sat down.The continued sighing, banging with her comb and the tone she had when trying to redirect him all made this a very uncomfortable experience for my 3 year old son and as a parent. She shouldn't be working with small children. Very disappointing.

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Rude Rude Rude Rude Rude and extremely unprofessional. I will make sure to spread the word of how terrible this place is. I should have looked at reviews on Yelp first as there are many many people who have had a terrible experience here.

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Personally this is a kids haircut place. So I’m aware that there are some who cry & move during their haircut right?? It’s a natural thing all kids do. I get it can be a lot, but the way the hairstylist handled my son was ridiculous. When my son did either of these the hairstylist rudely said “don’t move” & kept making some smart remarks to my 3yr old child who was just having a bad moment like all humans do. Her tone & face said it all of how annoyed she was. She looked at me & I stated my child’s nonverbal right now, so he won’t be responding back to her remarks. All I got was a “next time make sure you call us because you need a extra amount of time” when he was literally the last haircut of the day to her. We’ve been here a lot of times, & he’s done really good. This was the second time he didn’t do well but never heard the last stylist tell me that or give me crap to make a special phone call just so I could have a decent person cutting my kids hair. If you have nonverbal, sensory, or even on the spectrum kids please note some of these workers don’t give a crap at all. Never have I felt someone think my child was incoherent in my whole life with him. NEVER going back.

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Our appointment was at 3:30 and we didn't get called until 4 - no apologies or acknowledgment whatsoever. But that's not the reason for the bad review. They had one chair for older kids and my daughter was getting her hair shampooed when the other stylist took the chair for her customer. She must have known my daughter wasn't going to sit in a baby car chair. We waited and waited for her to be done. When we couldn't wait any longer, I agreed to have my 7-year-old daughter sit in a baby car. I wish I'd taken a picture - it was very uncomfortable for her. The other stylist knew that we had been waiting for our stylist to free up and then took the only chair for grown kids. I thought this was incredibly rude and inconsiderate. I was furious but didn't say anything because I wanted my daughter to have a good experience. She had been looking forward to her haircut for a while. We have been coming to this place for years. We will not be back.