Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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We showed up without an appointment. We were told we could wait and if someone didn’t show they would take us. We did and our 2 year old got a haircut. While we were grateful to get seen our stylist didn’t have the best personality- especially for a 2 year old who is on the spectrum and was scared and crying. The whole experience was rushed and even once she told us to look it over; she immediately started putting things away as if we were done. Even though he still needed some taken off the top. She did get the tools out again and fixed it. She had us clean him up and brush the hair off. Not sure if this is a new change in policy or just a stylist preference since we had never been with Rose before until today. However when we saw Jennifer prior to COVID-19, she always handled that. Having a stylist who is more patient with little who are in tears would go a long way in making the experience better for the parents and the child.

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I am VERY disappointed on the butchered haircut. Theres no reason why everything was rushed. This review will also be shared elsewhere. I will never use your service again.

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First off we arrived at 12:17pm for our 12:15 apt time. Per the website there is a 5min grace period and when we arrived the lady was rude right off the bat Stating she couldn’t find the booking. And then found it at 12:20 which made us “ late” so we would have to wait . They stated we could be seen at 1230 if that person didn’t arrive so at 1231 we were seen so obviously they are not following the 5min rule. The staff was rude and for a LESS THAN 5min haircut we were charged $25. They didn’t make our daughters first hair cut exciting for her. It was our first time coming to the establishment and definitely will be out last.

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This isn’t our first time here but will definitely be the last. This is the first time we’ve been back since my sons original stylist left, he was always friendly and LISTENED to what we wanted done. Today we sat waiting for 20 minutes while one or the stylist (purple hair) cleaned up and then immediately started on another client that came in well AFTER us. It was as if she just didn’t want to do the work even though she was available and the other lady wasn’t. I could literally hear her and the receptionist whispering about how she didn’t want to do it, which is extremely unprofessional. I told our stylist that we wanted just a scissor trim, which is what we always get and completely butchered it and left my son with a horribly uneven hairline. I don’t understand how you can be a hair stylist if you’re unable to do something as simple as a scissor cut. We will not be back.