Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

Comment

My son got trimmer cut. Hair dresser/stylist did not even apologize. My son was suppose to look down and he did most of the time. But he looked up one time and he cut a very bad cut. She only gave us bandage. She could have at least tried to apologize, offer a discount or talk to my son.

Comment

First and last visit! Initial greeting when we arrived was not very welcoming. I had entered my daughter's name instead of my son's and the girl up front made a rude comment of, "you should have updated the name". Then I'd asked about the family package and I saw an eye roll with a hmff "that's only Tuesdays". My son wasn't used to getting a professional cut because I've been doing it myself, so he was a little scared. I'd mentioned that to Brie and she responded with "you need to schedule for extra time if that's what he needs". I felt that a child being corrected the whole time.

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Our stylist this morning was rude unhappy and unprofessional. We asked for something we were told we couldn’t have yet another stylist was able to do with their client. If it’s something that she couldn’t do why not ask to have someone else do it instead of just telling us no while we see it being done right next to us. Instead of listening to what makes our child uncomfortable she went ahead and told us it didn’t matter and decided to do what she wanted to do. Never once tried to make our child comfortable and just stood there looking annoyed. Overall horrible experience!!!

Comment

Not the same great experience we’ve had before. The first the lady said I didn’t have an appointment. Then she went on to delete my profile that had my sons history. The lady that cut his hair rolled her eyes so many times during my sons hair cut. The reason I booked extra time for him was to give him time to calm down because he’s autistic. I will not be taking him back there.