Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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I’ve come to this location maybe 3 or 4 times now. Last time my sons hair was a bit choppy looking in the back but could deal with. This time was even worse. For 20 bucks I’d expect the back to look blended in and not choppy like a bowl cut and that was with my son cooperating. I only have one picture of front so far as my son is napping but would be happy to send another of the back later after nap. I don’t think I’ll be going back.

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This is the second time we've come here and will be the last. We normally go to Sharkey but they're closed to due plumping issues. The girl was nice but couldn't handle my son well and therefore the cut suffered and experience wasn't good. I would have expected a discount. There is still hair over his ears and neck isn't a clean trim either.

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My son always enjoyed having Shane cut his hair. I was disappointed to see he's no longer an option when scheduling

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Was surprised to hear notes are not left about prior haircuts or style notes. When I called I asked to have the stylist cut my sons hair that did the prior time and shared that I really liked what she did. Online booking wasn’t working so I called last week. The assured me the appointment was set with the same person. Today was my sons appointment and no confirmation was sent. I called and finally reached someone who said the appointment was with someone else. There seems to be no consistency or organization. Was willing to make the extra drive initially because I was so happy with Jennas cut but they booked me with someone else a week ago and told me it was with Jenna and then said Jenna left no notes on his history. So although our experiences before were good, I do not think we’ll be back and will opt for someplace closer for the less than service. Would recommend they manage their customers and service better as it seems they do not care to keep loyal clientele.

Comment

Need to come back and fix the back (near neck) and fix bangs (uneven). In general, like coming here