Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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I think the online system needs to be kept up to date. To arrive thinking you have an appointment with someone and then being told you don’t because that person is off is very unprofessional. We had to wait for other people to finish or arrive before we were able to get started. I also think there needs to be less chit chat. It’s one thing to be polite and have conversation while cutting hair but to completely stop what you are doing to have a conversation knowing people are waiting lacks professionalism. Especially when are appointment was canceled without us even knowing. Once we had the haircut the person who cut hair was very lovely and helpful.

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We have been going to Cookie Cutters for about a year now and have always had a great experience. However, the last time I went, I witnessed one of the employees being very rude and talking down to another employee that just needed some help with the computer system. As someone who has worked in customer service for over 10 years, I know this is not the kind of culture that you would want to see in your store. Again, I’ve always had a great experience until what I witnessed this last visit.

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The stylist was great and the haircut was too - 10/10. The haircuts are a little pricey when compared to other barbers. Something like $10-$12 would be more reasonable, especially for something that takes 10 minutes. The only issue with this visit was the appointment process. I made an appointment online, arrived 10 minutes early, but wasn’t seen until 40 minutes later (30 minutes after my appointment time). At check-in, was told that only 1 child was before us, yet we watched 6 kids get taken ahead of us. So, what exactly is the point of making an appointment when clearly everyone that arrived before us was being seen first, appointment or not? With only 4 stylists, it’s not possible that all 7 kids waiting had the same appointment slot (last appointment time of the day). If that is actually possible, then that’s a major problem. Are families with multiple kids able to book one slot? If so, that’s also a problem. It seemed like we ended up assigned at check-in to a stylist that had a family of 3 or 4 kids before she took us. I booked ANY stylist online, so we should have gotten first available at 4:45, not assigned to someone working on multiple kids at one time. Solutions: one child per slot, next available stylist, and have a monitor at the front desk, so patrons can see where they are in line (who is a walk-in/appointment) and not feel like they’ve been dismissed. We were aggravated at the process and the long wait. Again, the stylist was great and handled the issue well (offered a discount, but we had a prepaid haircut card). Our son got a great haircut, lollipop, and a balloon, so all is right in the world. Haha.

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We love Jennifer, and she always does a great job. Today was frustrating though- totally understand that schedules can fluctuate, especially while working with kids, but waiting an hour and 15min past our appointment time is ridiculous. We drive 30 min, past a closer location to come to this location, but won’t be able to continue that if scheduling doesn’t get better.

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While we love our stylist, and drive over 30 min to come see her, it’s increasingly frustrating making an appointment and still waiting 40-45 min past appt time, every single time we come in. We booked early in the morning this time, so not sure how the schedule still ended up being that far behind.

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We had an appointment on Monday at 3:15. We arrived late (3:35pm). There was NO ONE in the entire building except for one employee. She told us we were too late and that she could not help us. I was shocked because there was NO ONE there. Additionally, we were not offered a cut without a shampoo instead since we were late. I really felt like the employee did not want to work. I did not get her name. I did not want to push the issue and have a bad cut.