Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

Comment

First and last visit! Initial greeting when we arrived was not very welcoming. I had entered my daughter's name instead of my son's and the girl up front made a rude comment of, "you should have updated the name". Then I'd asked about the family package and I saw an eye roll with a hmff "that's only Tuesdays". My son wasn't used to getting a professional cut because I've been doing it myself, so he was a little scared. I'd mentioned that to Brie and she responded with "you need to schedule for extra time if that's what he needs". I felt that a child being corrected the whole time.

Comment

My son got trimmer cut. Hair dresser/stylist did not even apologize. My son was suppose to look down and he did most of the time. But he looked up one time and he cut a very bad cut. She only gave us bandage. She could have at least tried to apologize, offer a discount or talk to my son.

Comment

The notes should b recorded at all times requested at customers request. And I still can't get a decent fade for my 7 yr. Old! I always tip good every time and get there on time but I feel rushed every time. The workers that are good never stay longer than a month!very disappointed but my son has some sensory issues and loves this place so we travel from the other side of town for this?

Comment

Tried a new hair stylist. Pretty rude and unprofessional. Gave no guidance, and seemed very impatient. Haircut lasted about 6minutes First experience in this location was great with a different hairstylists. But completely turned up after the experience. If I ever go back I’m picking the first girl.