Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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Rose was very rough with my son. We’ve been going her for years. Never had an issue. This is our first cut with her. We will not be back.

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My boys have been getting their cuts at this location for over 2 years. Unfortunately since the pandemic there has been a huge frequent turnover in staff, which is definitely understandable yet alarming. With that being said my feedback is take care of your staff so that way the lack of experience, skills, and patience is not faken out on my children. I greatly appreciate your staff ruining my 10 month olds hair 3 days before christmas as well as my twin 4 year olds uneven lines.

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We paid almost $25 for my sons haircut and when I asked her to size down on his sides she got rude and started putting a lot of pressure on my sons head hurting him. Why are we paying close to $25 and the appointment time is only allowed 15 minutes. She also cut his little swirls off the back of his head leaving it uneven. We drove 30-45 minutes to get his haircut and got treated ugly.

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Awful haircut. Uneven, not even faded, missed hairs near the side of the forehead and behind the ear. Overall a bad experience. Haircut was rushed.

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This isn’t our first time here but will definitely be the last. This is the first time we’ve been back since my sons original stylist left, he was always friendly and LISTENED to what we wanted done. Today we sat waiting for 20 minutes while one or the stylist (purple hair) cleaned up and then immediately started on another client that came in well AFTER us. It was as if she just didn’t want to do the work even though she was available and the other lady wasn’t. I could literally hear her and the receptionist whispering about how she didn’t want to do it, which is extremely unprofessional. I told our stylist that we wanted just a scissor trim, which is what we always get and completely butchered it and left my son with a horribly uneven hairline. I don’t understand how you can be a hair stylist if you’re unable to do something as simple as a scissor cut. We will not be back.