Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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My appointment was at 4 we got there at 345 and we weren’t seen until 420. When asked if someone else could help us they didn’t want o and told us their appointment was almost there.. I asked for my son to get a fade at the bottom shorter and longer at the top long enough to be styled. My son ended up with the same length of hair all around. He has longer pieces of hair in some spots than others because she wet hair before using the machine. My husband had to try and fix at home with scissors. Might as well shave his whole head. All I wanted was for my son to have a nice haircut before Easter and he looks horrible. We have been coming to this location for over 6 months the and service just gets worst by the minute. So Disappointing I should get my money back.

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I understand we live in COVID times but having a 1st haircut should be a memorable experience. This was not our first baby haircut at this salon, but it was the second 1st haircut cut bad experience. This time it felt and was very disconnected. The stylist never really engaged much and my son did very well...no crying. I was asked about 1st Haircut package but was not provided details. The only thing I was given was a little yellow envelope with the 1st pieces of hair that were cut. The haircut went on with me assisting holding my son, one picture for the after and off to the counter to pay. I did take the before but the stylist only took the one after hair cut shot. She asked if I liked it and at that point it didn't matter I had taken some pictures of my own. After paying i was told about receiving a link to print the certificate. This us what closed the deal for me to not go there anymore. It felt rushed and nothing like the previous experiences we have had in the past.

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The manager at the location was extremely rude. I was 7 minutes late mostly due to terrible gps which was given in the confirmation email.He scolded me like a small child without a brain and repeatedly told me to call next time I was going to be late. I'm not sure at which.point I was supposed to risk the life of my grandchild to google the phone number or look at an email while I was driving to let him know I was about to be late. I called upon arrival as requested on the business door, at that point he could have politely stated that I was late and they could no longer provide my service. I would have gladly apologized and rescheduled. Now I will not be returning. Ever!

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Today’s visit was not a good experience. Our hairstylist stopped at least 5 times if not more during the haircut. She had to answer phone and check in people. She would lose her place on haircut. She also stopped to talk with somebody for at least 5 minutes before coming back to haircut. I’m not blaming the hairstylist because I’m sure she was doing her job. By delaying the haircut, Benjamin became more impatient. A child can only sit still for a window. We feel with all the interruptions it delayed the haircut for an extended period of time. The haircut quality suffered. The back of his head was not fully shaven and other issues. We just wanted to leave so we did not ask to fix before we left. This is around his 4th visit and I’m not sure if we’ll be back. Thank you - Carl

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The service provided for ethnic hair was subpar. The stylist seemed as if she wasn’t familiar with the type of hair my daughter had and I was forced to wait for only one stylist to do my daughters hair because of their hair type and took way longer than needed. If your stylist can not cater to black hair please make that known before allowing them to waste their money in your establishment. The overall environment is nice and friendly but my kids walked out looking like they had just gotten out of bed