Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

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My family has always enjoyed getting their haircut here. However, my last two visits have been very disappointing. Ally attended us both of these times. She had such a bad attitude and was rude from the start. She asked how I would like my son’s haircut and looked at me like I was stupid for the way I asked. I’m not sure what it was about the way I asked that irritated her so much. This happened on both occasions. I have never had this experience here or anywhere else. As far as the haircuts, today it was fine. However, the last time she cut my son’s hair, the guard fell off the clippers and she gave my son a zero haircut and cut him.

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My appointment was scheduled for 3:00 and I wasn’t seen until 3:45. The hairdresser stopped midway through my child’s hair cut 3 times to answer the phone and help other customers. Furthermore, she was painstakingly slow and all she did was cut her hair. She didn’t even style it. For the Sam price, I’ll be taking my business elsewhere. It’s such a shame because I was looking forward to trying a new place, but I was very unimpressed and I will not be going back.

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I purchased the first haircut package, and really expected an experience tailored to a child. The stylist didn't seem at all interested in interacting with my child, making her feel comfortable or providing customer service. She seemed annoyed at the wiggling and fussiness of a 1-year-old, which was disappointing coming from a business whose mission is all about children. The haircut looks fine, though it could be better, but the price just isn't worth the service I received. I'll be looking into other options for the next haircut.

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Everyone there is nice and respectful. However, there is no time for"professional advice" or "quality experience". We were lucky in that our kid was super calm for his "1st baby haircut" package-which is a keepsake lock of hair and a color printout certificate with a photo. We were unaware that there is apparently a 15 minute limit until they told the mom of the screaming toddler next to us "you only have 3 minutes left..." I can understand a time limit to a point, but 15 minutes from the second you get in the chair? This was the first time my son was getting a haircut and I had no idea what to ask for. There were no hair cut magazines or pictures on the wall, so I showed her a couple of pics from pinterest on my phone. She was like, yes but his hair won't do that. Then said clippers or only scissors? Like I would know? I told her to do what she thought best. She used scissors. My boy was a champ and barely moved. We walked out 10 minutes later his cut NOTHING like the picture I showed her. I asked for crew cut long on top...we got same length all over cookie cutter boy cut. There is a 7 day guarantee...but you can't add his hair back on.