Cookie Cutters-San Antonio, TX (Huebner Oaks) (1150 reviews)

Comment

Staff might be want to go home and don’t want to do haircut the way we expect. Very worst experience.may be I don’t want to do it with him next time.

Comment

I don't understand what the point of making an appointment if you end up waiting an hour to get serviced. Very unprofessional to expect a toddler to wait that long and stay calm.

Comment

I have always been a member of the loyalty program. I have always been charged $16.25 to include a $7.00 loyalty discount. This time , i got charged $23.95 straight up, with no loyalty discount. This new stylyst , which i will never book again with, didn’t care to apply my discount, as Rose or Ally has always done. Train your people properly on checking out loyalty program customers.

Comment

Called early to ask for price on bang trimming and edging around ears & neck ONLY. I was quoted less than $8. Not only was my son's cut was shorter than explained a few times, but was going to be charged for a full haircut. She explained that since the trimming went all around, it was a full cut. Even though it's not what I asked. Being an adult I paid for the $8 price as she knew she was wrong. My 2 y/o will have his hair back in 2 to 3 weeks and I will take him to a professional who will at least listen to the parent's request his cut is OK but it's not what I asked for more than once. I will never go back or refer anyone to that place. The place is ok and AC was not as cool as it should have been in the 95 deg. temp we had today. Overall not a happy or returning customer.