Cookie Cutters-Carmel 146th St, IN (1412 reviews)

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We have loved all of the stylists we have used in the past, especially Stephanie. This time we had April and it was terrible. She seemed incredibly uncomfortable with children and unsure of herself during the haircut. We always get a 2 or 3 guard on the side and then have the top scissor cut to finger length. We have never had any issues in the past with this request and our son sits incredibly well for cuts. She refused to cut the top the length we asked stating she would cut herself. When she said she was done with the cut, the top of his head was clearly uneven in several places. We eventually just asked her to buzz the top with a longer guard on the clippers to try to even everything out. It still was very uneven in several spots and she tried to tell us it was all the same. We ended up just leaving because the situation was clearly not improving and we are very frustrated that we will have to pay someone else to fix his hair. We will certainly recommend to people that they use someone else.

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Had the worst service for my daughter. Haircut was done very poorly. I feel the stylist is not knowledgeable enough to be doing it. End of day my daughter's hair is ruined.

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We made 2 appointments for our children for separate time slots. We called ahead because we were running late. The person on the phone was so rude and informed us that both our appointments were for the same time and they would be cancelled if we were past 5 minutes late. We told her that our 2nd appointment was for a different time and that we had an email confirmation of that. She was still rude and hung up. We arrive late and met with an attitude again. We understand the rules and said that it was okay that we couldn’t get the one haircut because of time but said that we would still like to move forward with our next appointment. She stated it wasn’t in the system and that time was already booked. I showed her my email confirmation. She was upset and frustrated and said we still might not be able to be seen. It was out of her control and there was nothing she could do. I understood that it’s out of her control, but asked if I have an appointment, could we still be accommodated since it’s not either of our faults and we were willing to wait. 2 employees at this time were telling me that we had to now wait until after the other appointments because our appointment wasn’t in the system even though I showed them proof and no one else was there. Instead of just get ahead and start our appointment since we were early, they continued to argue with me. When I told them that I completely understand that it’s out of there hands and point out their attitude and unprofessional attitude toward me, they didn’t even apologize. It was so uncalled for and unprofessional. Another customer walked in and the woman at the counter just spoke over me, rolled her eyes at me, and proceeded to be pleasant to the next. She completely disregarded how she was treating a loyal customer WITH a proven appointment. The customer service of your employees can be so much better than what I experienced. Also, you lose business and money when you treat people this way. Who wants to bring their children to this type of establishment if this is how you treat their parents. Unacceptable!

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Terrible customer service. Whoever you have working at this location should be reviewed and take a course on customer service skills. There is a way to handle situations. Being rude, rolling eyes, not being accommodating, and poor attitude are unacceptable. I asked who I could speak with to discuss how this was handled and both employees said to take it up with corporate! Wow! So unprofessional and not at all the way things should be handled when speaking with a customer.

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I’ve been taking my kids here but not anymore. Their customer service was never good and this time was worst experience ever.

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I was disappointed with the overall experience. The cushion for the hair wash station was extremely damaged making it impossible to sanitize appropriately. Old raggedy towels were used for cushioning my daughter’s neck. The chairs for each haircut station are not well maintained. I expected that for a salon that specializes in haircuts for children, the area would be cleaner and professionally maintained. After the hair washing and cutting, my child’s hair was not dried, sent outside with wet hair. Had to dry her hair when returned home. Very disappointed.