Cookie Cutters-Carmel 146th St, IN (1412 reviews)

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We have three kids and have used this Cookie Cutters Salon for many years and have always had a good experience. This visit was the opposite and has me debating whether or not we will return. I do not know the name of the stylist that cut my oldest son’s hair this time, nor did I recognize her. (I recognize several long term faces since we have frequented this salon.) Typically I explain how I would like for my kids’ hair to look and the stylist then cuts it accordingly at it always looks great. I explained that I wanted to go very short on the sides and back and then just a little longer than that on top, just enough hair left on top to comb over. Which is the same thing I say each visit. This stylist cut his hair much differently than other stylists have in the past using only the trimmer and no scissors. (All other stylists have always scissored the top.) She barely spoke at all the entire time and when she was finished his hair was still very long on top and looked rather shaggy still so I asked for more to be taken off and she was very rude about it. She took a little more off and I still didn’t love it but was ready to leave based off the experience and the way I felt I was being treated. My son’s neck was naturally covered in hair after this haircut and instead of trying to brush any of it off as they normally do, she just took the cape off and pulled it in a way that even more hair landed all over my son and she just walked away to the counter and waited for us to come and pay. He even had hair all over his face. I stood there trying to brush at least some of this hair off and she turned from the counter, saw what I was doing and continued to just stand there. She was very stand offish and at no time during this visit did I get the feeling that she cared at all about what she was doing or the quality of her work. It truly felt that she did not want to be there and just simply did not care. I don’t think I could have been any more dissatisfied with the experience. As previously stated, our children have received countless haircuts here and we have always been happy with our visits. This visit was far from what we have come to expect from this salon and did not leave me feeling eager to return. I am not big on leaving reviews, but I was so unhappy with this experience I felt it necessary to share this in hopes that salon management may read it.

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We were supposed to get a certificate and photo as part of the 1st haircut package and didn’t.

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I typically have no issues coming to cookie cutters. And while not each hair cut is perfect typically they are done well and I get what I ask for. But on 6/25/2020 the hair cut I received was a ridiculous joke. I could tell from the very first cut the stylist had no idea what she was doing. And then she just kept going and it got worse and worse. This stylist clearly had zero idea what she was doing. For this particular stylist I would never step foot in cookie cutters again. (There are several stylists that do a great job). I actually had to take my son somewhere else to have his hair recut and corrected. What should have been a simple clean up/trim turned in to a nightmare.

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This was my daughter’s second visit but we did not like this type. Hairstylist did not work good..My daughter’s hair looks bad and she cut it uneven..very disappointed

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They got to us 15 minutes after our appointment. I showed her a pic of how my son likes his hair cut, she cut his hair too short, almost like a buzz cut! Over priced, and underqualified. We’ll not be returning.

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For an establishment that is for children.....the staff was not kid friendly or enthusiastic about their job. I expected more.