Cookie Cutters-Carmel 146th St, IN (1412 reviews)

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The haircut my son received today looks really terrible. It is uneven, bizarrely short in the back, and choppy. We will not be back.

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Arnise is amazing. She is so good with my child and so kind. She works quickly and carefully!

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We come to see Arnise and she always gives a great cut. It feels very rushed though and seh constantly has to step to answer the phone within a 15 minute haircut which feels hectic to your clients, especially kids who might be frightened by a haircut. The stylists manage too much. The price has gone up a lot for them not to be solely devoted to you during your appointment. That would hard to sustain a client every 15 min, answering the phones, checking people in and out and clean up. That's not the experience from any of the places I've gone to as an adult.

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Erica S at the Carmel, IN location was so kind and made my children feel comfortable. She did a great job.

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I've had the best experience when taking my children to get haircuts here for over 2 years. I moved 45 minutes away and STILL made the trip because of how well we were always welcomed and how patient they've been with my child who has sensory issues. However, our last visit was so mishandled. The manager and other associate working were beyond rude. They were less than accommodating and showed poor customer service. We will take our business elsewhere and make sure people know to avoid this establishment.

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Poor customer service from the manager and other associate working there.