Cookie Cutters-Carmel 146th St, IN (1412 reviews)

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I brought my son, Zander, to the Carmel location to get his first haircut ever in life at 3 years old. I was already apprehensive because he had a head full of long beautiful curls but it was time for the first haircut milestone for various reasons. I didn’t know how he would react to this new experience with hair clippers so to calm my nerves, I called the location prior to scheduling an appt. The stylist who answered was very polite and helpful. She reassured me that they have experienced and seasoned stylists who deal with all hair types and textures (my son is biracial, black and white) and are also very used to doing haircuts on upset, crying, unruly toddlers. More details about the process were discussed and I ultimately felt comfortable enough to schedule the appointment. That was the worst parenting decision I have ever made in my entire life and I still regret it even though “hair grows back” as everyone kept saying after I shared the horrific experience with them. Here’s what happened… there were 2 stylists there when we arrived. The one who called us to her station was a 50ish year old white woman which I didn’t have an issue with UNTIL she started making comments that made me question her confidence and abilities to cut his hair. She would say things such as “Wow, he has a lot of hair. It’s so thick. What kind of cut did you want? Ohhh, you want that? I don’t know.” Mind you, it was a pretty basic faded Mohawk style that I’ve seen barbers and stylists do in their sleep. So I flat out asked before she got any scissors or clippers out, “Do you feel comfortable doing this cut because we can come back another time if needed.” She said she felt perfectly fine to cut it, reiterating her 25 years of experience doing hair. Still, in the spirit of trusting the professional and not judging based on her age and race, I went against my motherly intuition and allowed her to proceed. She struggled through the entire cut and needed constant assistance and input from the only other stylist who was there that evening. She shaved the sides of his head almost bald, demonstrating her inability to taper or fade, and she started cutting his length down haphazardly with no sense of properly shaping the Mohawk style. He looked like Mr. T and I was mortified. The cut was supposed to be 30 mins (if I’m not mistaken) but it lasted almost 90 mins and we never got the shampoo that I had scheduled along with the cut. At several points during the session, the other stylist (who appeared to be a black woman in her 40s) would jump in on the cut and try to fix or salvage some semblance of a decent style. But it was a lost cause really. Also, when the main stylist was finished, she kept asking me if there’s anything else I think she should cut more or fix. Lady I dont know! This is my first child and his first haircut ever and YOU’RE THE EXPERT HERE NOT ME! I was in shock and in tears at the final result and hated myself for putting him through that and having him look so odd with that awful haircut. There’s no way that stylist should’ve been allowed to do his cut because it was clear she was inexperienced, incapable and uncomfortable.

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We didn’t get the “first haircut” package like we asked for and the two stylists there were not friendly, but they also weren’t rude. It definitely was not the experience we wanted for our baby’s first haircut. I’m extremely disappointed. I thought about calling but we won’t be returning so it doesn’t matter.

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Haircut was REALLY bad. Hairdresser was super distracted and kept leaving during the haircut to answer the phone. I was hoping for a shaggy Bob, brought a photo and his chin length Bob is a complete hack job. Won’t be returning.

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My 1 year old struggled to stay still and the stylist chose to hold his head to the point that we left with marks on his face. I was not at all impressed. She clearly just wanted to get it done by any means possible.

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We went to the 146th st Carmel, Indiana salon. We had 2 4pm appointments for our children. They were quite busy when we arrived 10 min ahead of our appointment time. At 4, the receptionist gave a non appointment person the hairstylist we were assigned at the time we made our appointment on the app. We weren’t helped until all the other people who had gotten there before us were helped even though we had appointments and they were walk ins. We didn’t get sat until 4:12. So after my first child was sat, another stylist opened up and but they didn’t not assign my other child. They gave it to someone else “because they had requested that stylist”. I don’t understand that logic because at exactly 4, the stylist one of my children was assigned to was given to a walk in person. So rude. Why even make appointments if your just going to get pushed aside over and over. We will not be returning based off of how we were treated. We try to do the best thing and make an appointment and this is how it goes? No thank you.

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I feel bad, because my son still must look through the hair that hangs into his eyes. The stylist simply did not cut his hair enough to get it out of his eyes, which was the primary reason for the visit. He is only 2 years old, so he doesn't know to complain about it. I just feel like the visit was a waste of time and money. I'd like to think that they might offer to cut off more at no additional charge, if we return within a short period of time. However, authorization from upper level management might be required. Perhaps the reader of this feedback will be in a position to help us.