Cookie Cutters-Carmel 146th St, IN (1412 reviews)

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I scheduled an appointment at 1:15 for my three year old son on Saturday 10/05. I scheduled the appointment, specifically because I’ve been told previously that appointments help decrease the amount of time one may have to wait prior to being helped. We arrived around 1:10 pm. I let my son play while we waited, and as time passed several other customers walked in. I watched as 3-5 other kids were helped before my son. Around 1:40, I approached the counter and said “I’ve been waiting more than 25 minutes, and we had an appointment.” They informed me that the stylist assigned to cut my son’s hair was still with another client, and I would have to wait. I was just about to walk out when they called my son back. The stylist was unfriendly, and impatient with my son. He was nervous, and fidgeting (as typical three year olds are in this scenario.) In the end, the cut looked TERRIBLE. I ended up taking my son to get it fixed at another salon. There were still long hairs over his ears, the front was uneven, and she cut a jagged line in his hair. In the end, she said “sorry, he was moving”. I left out of pure frustration, and I won’t be back. My main issues are- I didn’t request that stylist. Why are my son and I having to wait for her to finish with another client when I didn’t have a preference who completed the service? As far as I’m concerned (and I’ve worked in the industry) the client who is waiting the longest is helped first. Right? Apparently not. The second thing that really got to me- the stylist blaming her poor skills on my son’s movement. This salon is “for kids”- a stylist who specializes in working with children should be a little bit more tolerant, and able to adapt. The final thing- there were several signs hung up all over the wall saying “if you’re even five minutes late, we cancel your appointment”. So, what I’m gathering is that my time as a customer is invaluable. Stylists can’t be flexible enough to wait five minutes, but expect my 3 year old to wait 45 minutes. Completely ridiculous, I’ll find a new “place for kids”.

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I brought my son in for a hair cut, not only did the hairdresser rush through the appointment/ my son complained about pain the entire time. His hair cut was very uneven so I had to fix it myself. We left very unhappy with the cut. (Hair dresser is named Arnise) We usually see Kristi but she was unavailable. We have never had an issue until this visit

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Went there with my kid to have a haircut. My kid’s hair with Stephanie was really good. She was very friendly, professional, and my son loved it. But my haircut with Reba was not a good experience. What can I say, my hair looks horrible. Im glad that she didn’t cut my son’s hair. She had a very heavy hand, was not gentle, and I got a very uneven haircut. Seriously, really bad experience. Unfortunately.

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Sign says if you’re late they will make you reschedule yet we were 10 minutes early and you went 25 minutes past our appt and let a walk in go before us. Bad business

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This is the first time we have experienced this lack of care. We had an appt and arrived a couple mins early, However the place was running behind....For a 630pm we were seen after 645pm. I am not sure what the point of having an appt is if we are not seen close to the time. The person cutting our child's hair did not ask how we wanted it cut, they just started cutting his hair. We had to stop them and ask if they wanted to check with us before cutting his hair. The person cutting out kid's hair had a rather strong body oder and had their apple earbuds in the either time. Once the haircut was finished, his hair was cut was awful. Not even and chucks gone. Needless to say there are other options for kids cuts and we will be looking for another location.

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We arrived a few minutes after 9 AM. We were not greeted with a nice friendly smile when we walked in and got the feeling she’d rather us not be there. The service was just OK. I stated how we would like our son’s hair cut with the kids shorter than the top. My son’s hair was almost 2 inches long and she was only taking off the tiniest amount off the top. There were stray hairs all over and not even in some spots. I fixed it at home because I didn’t want to have to keep asking her to cut it and not get the result I wanted. Not impressed for a place that’s supposed to be geared towards little kids.