Cookie Cutters-Carmel 146th St, IN (1412 reviews)

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Sign says if you’re late they will make you reschedule yet we were 10 minutes early and you went 25 minutes past our appt and let a walk in go before us. Bad business

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Went there with my kid to have a haircut. My kid’s hair with Stephanie was really good. She was very friendly, professional, and my son loved it. But my haircut with Reba was not a good experience. What can I say, my hair looks horrible. Im glad that she didn’t cut my son’s hair. She had a very heavy hand, was not gentle, and I got a very uneven haircut. Seriously, really bad experience. Unfortunately.

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I brought my son in for a hair cut, not only did the hairdresser rush through the appointment/ my son complained about pain the entire time. His hair cut was very uneven so I had to fix it myself. We left very unhappy with the cut. (Hair dresser is named Arnise) We usually see Kristi but she was unavailable. We have never had an issue until this visit

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I scheduled an appointment at 1:15 for my three year old son on Saturday 10/05. I scheduled the appointment, specifically because I’ve been told previously that appointments help decrease the amount of time one may have to wait prior to being helped. We arrived around 1:10 pm. I let my son play while we waited, and as time passed several other customers walked in. I watched as 3-5 other kids were helped before my son. Around 1:40, I approached the counter and said “I’ve been waiting more than 25 minutes, and we had an appointment.” They informed me that the stylist assigned to cut my son’s hair was still with another client, and I would have to wait. I was just about to walk out when they called my son back. The stylist was unfriendly, and impatient with my son. He was nervous, and fidgeting (as typical three year olds are in this scenario.) In the end, the cut looked TERRIBLE. I ended up taking my son to get it fixed at another salon. There were still long hairs over his ears, the front was uneven, and she cut a jagged line in his hair. In the end, she said “sorry, he was moving”. I left out of pure frustration, and I won’t be back. My main issues are- I didn’t request that stylist. Why are my son and I having to wait for her to finish with another client when I didn’t have a preference who completed the service? As far as I’m concerned (and I’ve worked in the industry) the client who is waiting the longest is helped first. Right? Apparently not. The second thing that really got to me- the stylist blaming her poor skills on my son’s movement. This salon is “for kids”- a stylist who specializes in working with children should be a little bit more tolerant, and able to adapt. The final thing- there were several signs hung up all over the wall saying “if you’re even five minutes late, we cancel your appointment”. So, what I’m gathering is that my time as a customer is invaluable. Stylists can’t be flexible enough to wait five minutes, but expect my 3 year old to wait 45 minutes. Completely ridiculous, I’ll find a new “place for kids”.

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We have loved all of the stylists we have used in the past, especially Stephanie. This time we had April and it was terrible. She seemed incredibly uncomfortable with children and unsure of herself during the haircut. We always get a 2 or 3 guard on the side and then have the top scissor cut to finger length. We have never had any issues in the past with this request and our son sits incredibly well for cuts. She refused to cut the top the length we asked stating she would cut herself. When she said she was done with the cut, the top of his head was clearly uneven in several places. We eventually just asked her to buzz the top with a longer guard on the clippers to try to even everything out. It still was very uneven in several spots and she tried to tell us it was all the same. We ended up just leaving because the situation was clearly not improving and we are very frustrated that we will have to pay someone else to fix his hair. We will certainly recommend to people that they use someone else.