Cookie Cutters-Carmel 146th St, IN (1412 reviews)

Comment

My young toddler was understandably uncomfortable with getting a haircut and being in a new environment. The stylist stood back and watched me struggle to make him comfortable which only added to his discomfort. She did not try to make him feel welcome, she did not introduce herself, she was not at all warm and friendly. As a result, he could not get calm and it made her a bit frustrated. Had she attempted to be warm and friendly from the start, I know the entire experience could have been more positive for everyone involved.

Comment

Haircut was rushed and cut uneven.

Comment

It was a hectic day and we found out someone had called in sick. It seemed to have affected the stylists, as they were rushed. My child’s haircut is now uneven in the back, and took at most 10 minutes, maybe even less. The stylist was very kind, but just seemed stressed. And there was no one checking people in or assisting up front.

Comment

The stylist we had today was not warm or welcoming and seemed to have little to no experience with kids. Our hair cut took nearly 30min (normally takes 10), she was clearly getting frustrated that he would not sit still yet she also wouldn’t give him any directions (I.e. look down/sit tall). This location has always been a favorite for us but will be requesting someone different.

Comment

The lady answering the phone delayed our familys' appts and another child's appt for two walk-ins. We were even 15 mins early and told to wait because they were busy. The mother of the other child who was delayed left upset. She said the last time she had an appt there was an hour wait.