Cookie Cutters-Carmel 146th St, IN (1412 reviews)

Comment

We didn’t get the “first haircut” package like we asked for and the two stylists there were not friendly, but they also weren’t rude. It definitely was not the experience we wanted for our baby’s first haircut. I’m extremely disappointed. I thought about calling but we won’t be returning so it doesn’t matter.

Comment

Haircut was REALLY bad. Hairdresser was super distracted and kept leaving during the haircut to answer the phone. I was hoping for a shaggy Bob, brought a photo and his chin length Bob is a complete hack job. Won’t be returning.

Comment

My 1 year old struggled to stay still and the stylist chose to hold his head to the point that we left with marks on his face. I was not at all impressed. She clearly just wanted to get it done by any means possible.

Comment

We went to the 146th st Carmel, Indiana salon. We had 2 4pm appointments for our children. They were quite busy when we arrived 10 min ahead of our appointment time. At 4, the receptionist gave a non appointment person the hairstylist we were assigned at the time we made our appointment on the app. We weren’t helped until all the other people who had gotten there before us were helped even though we had appointments and they were walk ins. We didn’t get sat until 4:12. So after my first child was sat, another stylist opened up and but they didn’t not assign my other child. They gave it to someone else “because they had requested that stylist”. I don’t understand that logic because at exactly 4, the stylist one of my children was assigned to was given to a walk in person. So rude. Why even make appointments if your just going to get pushed aside over and over. We will not be returning based off of how we were treated. We try to do the best thing and make an appointment and this is how it goes? No thank you.

Comment

I feel bad, because my son still must look through the hair that hangs into his eyes. The stylist simply did not cut his hair enough to get it out of his eyes, which was the primary reason for the visit. He is only 2 years old, so he doesn't know to complain about it. I just feel like the visit was a waste of time and money. I'd like to think that they might offer to cut off more at no additional charge, if we return within a short period of time. However, authorization from upper level management might be required. Perhaps the reader of this feedback will be in a position to help us.

Comment

They only had one person working and she kept stopping to answer the phone. I don’t feel his hair cut is even all over. She felt rushed with others waiting and with the phone ringing. He was in the chair less then 10 minutes from when we walked in the door. Not sure we will be back.