Cookie Cutters-Carmel 146th St, IN (1412 reviews)

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I was very disappointed with my son's haircut today. I asked for his hair to remain long on top and short on the sides/back and even showed the stylist a specific picture. The haircut started out great and sides/back look good but she cut most of the top as well. The longer top, short sides look did not get achieved. Will not be back.

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The manager (or the one who welcomed us and made direction for everyone) was not nice and was too bossy to deal with my toddler! On the other hand the cutter was nice.

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The lady answering the phone delayed our familys' appts and another child's appt for two walk-ins. We were even 15 mins early and told to wait because they were busy. The mother of the other child who was delayed left upset. She said the last time she had an appt there was an hour wait.

Comment

The stylist we had today was not warm or welcoming and seemed to have little to no experience with kids. Our hair cut took nearly 30min (normally takes 10), she was clearly getting frustrated that he would not sit still yet she also wouldn’t give him any directions (I.e. look down/sit tall). This location has always been a favorite for us but will be requesting someone different.

Comment

It was a hectic day and we found out someone had called in sick. It seemed to have affected the stylists, as they were rushed. My child’s haircut is now uneven in the back, and took at most 10 minutes, maybe even less. The stylist was very kind, but just seemed stressed. And there was no one checking people in or assisting up front.