Cookie Cutters-Algonquin, IL (1176 reviews)

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I drove 35min for this place, because I heard they did the best, but totally ruined my baby’s first haircut. Paid for baby’s first cut package. My baby just got a cut, and the lady was in a major rush no balloon, no lollipop, no happy voice just rushed cutting and a picture on plain paper not even on photo paper. She put a bow on like it came with the package without asking if I would pay for it $7 more. Then she said “I don’t know I just work here.”

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The stylist who cut my sons hair seemed as if she was having a bad day. She was not friendly AT ALL. He has never cried during his haircuts and he cried the whole time. We have never had a problem before but this was unacceptable.

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Son was already Apprehensive. Hair dresser didn’t let him get settled but started right in with a comb tearing the back of his head saying not my fault he has a knot and ripped it out of his head which had my son terrified and crying the rest of the cut. She said don’t worry I work fast we’ll that just left us with a butchered cut and uneven bangs. Who knows if I’ll be able to get another haircut with him because now he has a very negative experience and as did I. Our first experience two months ago the girl who cut his hair was patient and let me calm him throughout the cut I expected all stylists Do you have this kind of care and concern since working with kids

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We will not be returning, very unhappy with our service today.

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We will not be returning, very unhappy with our service today.

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Hi, We had brought my 3 year old, Apollo, for a haircut here many times and this is the first time we've been disappointed. The woman who cut my 3 yr old's hair did a poor job. His hair is now sticking up in the front and I have to put product in it to smooth it down. It looks ridiculous otherwise. Overall, his hair isn't laying down right - in some places it appears too long. The woman didn't appear to know how to talk to a 3 year old. She repeatedly gave him directions he didn't understand like "Put your shoulders down". She wasn't kid-friendly - her approach was more one you'd use with an adult. My son is always nervous and resistant about a haircut and the reason I specifically bring him to Cookie Cutters is because typically you guys are great with kids - you make them feel comfortable and know how to talk to them, and you know how to cut their hair even when they aren't great at sitting still. I'll be returning again, but I will make sure to not have an appt with this specific person again.