Cookie Cutters-Algonquin, IL (1176 reviews)

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I purchased the card for $95 on September 12, 2023. I have yet to use it and since I don’t physically have it, I was told that I couldn’t use it. I’m extremely disappointed that I bought something that I can’t use unless I have the number. Previously when I bought that option, it was able to be looked up. I’m very dissatisfied that I’m out of that money without the services being used. I’d like someone to please contact me with a solution. 309.838.2974. Lora

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The Stylist, April was nice however her work is very sloppy. Through out he haircut she kept asking me how to cut some pieces of hair, while she is the expert. She complained several times that the haircut we asked for was a very hard cut to do. Her blending was bad. When she asked for help, Instead of paying attention to her co-worker . She was in the mirror playing with her hair. As I stated before she was very nice but I don’t think she’s great in this field.

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My son is a very rambunctious 2 yr old. And he doesn’t sit still ever. I know this makes haircuts difficult for him. However, it seemed like the woman who cut his hair had little to no experience with cutting toddlers hair. She was very slow moving, which is a bad mix for a toddler. It took what seemed like 10-15 mins of him sitting in the chair before she even started. He was fighting the cape and neck tape and I had to repeat myself maybe 4 times to just leave it off. Right off the bat I just told her I wanted it cleaned up, longer on top, but the best she could do since I knew my son wouldn’t sit still. She started to cut it in his neck with a trimmer, and he kept moving so it is now insanely crooked, his hairline is very high and he has red spots on his neck. Overall, his haircut isn’t terrible, he looks pretty good considering the hassle. But i would hope in the future the stylists figure out what works for each individual kid. And speed it up!

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I requested to have Mimi so my sons hair. My husband took him in and someone else cut his hair instead. His hair is completely uneven and there are long pieces in the back. This is why I asked for Mimi, because she is not only sweet to my son but she does an amazing job.I'm not sure what the point is picking a stylist If I can't get the person I request.

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My son is special needs and when he is really upset he spits up he is not sick the person that did his hair kept asking if he is sick the person who usually does his hair is on vacation

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We mentioned having a coupon twice, while I knew one haircut was already discounted via the gift card, I asked if I could have the discount for the second and they said yes but I still paid full price. They said they'd put a note on my haircut.... so next time will I save the coupon from this time plus another coupon, probably not so all and all I'm paying more.