Cookie Cutters-Algonquin, IL (1176 reviews)

Comment

As a mom, the way my son was treated during his haircut today was painful to watch. He never cries during haircuts, but he cried the whole time today. He kept telling the stylist that she was hurting him and she completely ignored him. She was very aggressive with the clippers and the comb. She would pull and slam them down onto his head. It was as if she was just trying to get it done and over with with no regard for how my 5 year old was doing. She was combing his hair and pulling and he said it hurt and her only remark was “the comb is hurting you?” Never sorry, never taking a second to ask what was hurting or reassess. After the service, I was looking over the haircut and noticed his ear was bleeding She had cut his ear during the haircut. This is not a typical experience for us, as we use this location often and always have a good experience. This one though, totally unacceptable and I feel so sad for my son. I have included a photo of his ear. The back of his neck was also scratched up after the service.

Comment

My son cried too much, that’s something out of the profesional hands. But we hardly understand what she was saying due to her poor English or strong accent. My husband, my son and I ended it up full of hair all over. The profesional was very nervous so made us very uncomfortable and unsure of the visit. If we decided to go back would be with another person. My son ended up with a very poor hair cut. Mayte

Comment

Pricing is appropriate and staff is friendly and attentive. My one complaint is my sons ear was cut with the buzzers and he did bleed a little. He does have big ears but all you have to do is pull them down and not clip so fast. Seemed very rushed

Comment

Not worth the $20 when I could have done same mediocre job at home myself. Service was ok, just not a clean cut as expected