Cookie Cutters-Algonquin, IL (1176 reviews)

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On multiple occasions, I would show up for my child’s appointment only to have to wait for a walk in that’s ould be taken first. Why bother making an appointment if it doesn’t matter?

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This was our second time visiting for a haircut. It was much improved from a couple of months ago. Keep the good work and positive changes.

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Service was fine but my sons haircut was really bad.

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Hi there, so it was our first experience with this salon. My husband and I brought our 19 month old son in for a first haircut. Honestly I wasn’t sure how I wanted it cut. So I kinda explained a little shorter but not down to his scalp. Right away she hit the clippers out which scared my son and made him start crying and arching his back. I was trying to comfort him and hold him steady so she cut clip his hair. But I would think if you knew this was his first experience, that your first move wouldn’t be grab the noisy clippers. Right?! I don’t know maybe that’s just my opinion. As time went on he did calm down and she was able to use the clippers and a few different types of scissors as well. Towards the end he was getting very antsy and just didn’t want to sit anymore. He was basically in a full fit, and it took both myself and my husband to hold him still while She kept trying to “clean” up the edges but actually just made the right side look completely uneven. Unfortunately my husband and I didn’t notice until we got to the car. I understand it’s a hard job to cut little kids hair especially with them moving around but we paid almost $30 tip included for an okay first haircut.

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I brought in a photo of what I wanted yet the stylist cut it way too short. I mentioned I wanted it long 4 times and she butchered the bangs like the haircut from dumb and dumber. Will not return although the environment was great for kids or if u want just a shaved fade.

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The actual haircut is what deserved a 10 since my son is on the autism spectrum, so it's never easy on him or the stylist. However, the lack of customer service by the girl at your register, or any sort of enthusiasm is what earned the low marks. I get it, we're in the middle of a pandemic, so it's tough on everyone. But you work at a specialized children's haircut place, you could try to make it feel like we're not bothering you when we bring our kids in for a haircut.