Cookie Cutters-Algonquin, IL (1176 reviews)

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I feel as though the number of people in the shop and the flow could be better controlled. I thought that I had read in the company’s Covid -19 response that customers were to have a scheduled appointment, call from the parking lot when they arrived and then would be called in when the stylist was available. I did that but no one else did. During this time that should be a hard and fast rule, wait in your car or outside until your appointment can begin. There were too many people hanging around here in the shop waiting. Also customers walked in without masks. They are required. I understand it’s uncomfortable to enforce but it’s for the safety of everyone there. Children over 2 years old are required to wear masks. There were children in the shop well over the age of 5 without masks and not being addressed by staff. When I read what the company intended to do to keep everyone safe, I felt like it was a good place to take my boys. While there, I felt that there were too many people inside unnecessarily. I was happy to see staff constantly sanitized and wearing masks, but did not notice them washing hands between clients. Thank feel as though more can be done to make the visit a safer risk. Algonquin IL location * I did not receive any professional advice

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I have been going to this hair salon for my kids for 2 years. The ladies know me, and never once has anybody mentioned the loyalty program to me. That’s very upsetting because I have 2 kids who get haircuts very frequently which costs us $55 each visit and I know I would have tons of rewards and discounts if someone told me about this program……. Luckily there’s a sign in the bathroom and that’s how I found out.

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They hair is REALLY REALLY uneven around the ears. I even asked them to blow dry it so they could double check it. When I said something about it they said that’s how it’s supposed to be it looks terrible

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We mentioned having a coupon twice, while I knew one haircut was already discounted via the gift card, I asked if I could have the discount for the second and they said yes but I still paid full price. They said they'd put a note on my haircut.... so next time will I save the coupon from this time plus another coupon, probably not so all and all I'm paying more.

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My son is special needs and when he is really upset he spits up he is not sick the person that did his hair kept asking if he is sick the person who usually does his hair is on vacation