Cookie Cutters-Algonquin, IL (1176 reviews)

Comment

This was “after” the haircut. It looks messy and overall you can tell she had no idea what she was doing. Took not even 5 full minutes and when I repeatedly asked her to fix the spots she kept messing up she said she didn’t see any issues. Ended up taking him elsewhere the same day because the haircut looked so bad and was so uneven.

Comment

Store opens at 9 yet when we arrived for our 10am appointment the store was not open. Woman working clearly saw us outside waiting while she opened the store. Never said anything to us about the wait. Did not know how to print a certificate. Not personable at all. Haircut was good, but everything else was poor. Will not be returning nor will I recommend it to anyone.

Comment

We had the first appointment at 10 am and waited 30 minutes for the manager to show up and unlock the salon. She was kind and apologized but no discount was iffered for the 30 minute delay.

Comment

Stylist Sandi was rather crabby and rushed. While I understand that the haircut I showed her may not work, the cut she gave was not at all what we asked for.

Comment

Katie did my sons cut. He is a difficult toddler to cut but other stylists have done his cut before at this salon and have done fine. Katie rushed through the cut and it was left uneven and thin and thickets spots. Top was cut too fast as well. Before I could look to see how it looked she had slathered gel onto his hair flattening it and making it difficult to tell how the cut looked. His ear was a lot clipped in the buzzer and bleeding. I understand he was crying and hard to hold and cut but going slower like the other stylists would have been better. Disappointed in the cost for the cut he received.