Cookie Cutters-Hamilton Town Center, IN (1776 reviews)

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I purchased the first haircut package which stated it would include a photo and certificate. I did not receive this. Disappointed in the “first haircut package”.

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Autumn at Hamilton Town Center has been cutting my grandson’s for 7 yrs and has always been VERY patient and so nice!!

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The chairs for the kids were fun! There was a little play thing in the waiting area, but doesn't look like it gets swept off much. My kid was covered in hair going up and down it once. The bathroom also looks pretty gross. The stylist was great and friendly!

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After leaving I am realizing more and more things that made me upset about the way it went today. My son is 3 so if someone is cutting his hair I feel like patience and understanding is a must instead when he began to cry getting close to his ears it just felt like there was no sympathy there. And “okay I’ll just cut the top then” he’s still crying and I’m trying to calm him down. Then I felt the need to tell her that he hasn’t liked hair cuts for the past year and the last 2 times we have finally gotten over that to hopefully help her understand that he needs a little more attention or patience or understanding. I’m not coming back and I’m going to find someone and another facility that will take time and have more patience with him. I know my son he’s not scared of fearful of much not even the doctor but hair cuts are different and he’s been find the lat 2 times and I’m so upset with how this visit went.. I and upset bc i should have said something but I didn’t want to seem rude. But I know of there was a little more joy and patience and understanding. Letting him see it’s not scary and going slow he wouldn’t have never cried or at least stopped and been okay. Bc there was a lasco of understanding it caused my swim to freak out. Which caused for missed spots at round the ears and no styling. Which again was bc my son was freaking out but had it not been pushed to that point it could have been different. I guess I expect more from a place where it’s mainly kids cuts I expect more patience and it just lacked this time. I understand people have bad days but I have worked so hard to get my son to a point where he doesn’t cry and enjoys the visits and I’m really upset that this happened. I’m upset and just simply won’t be coming to a cookie cutters ever again. I just don’t want my money going to a business like this anymore. I’ll find one barber/stylist somewhere else that can better benefit from my money and business. There is not reason to call or have someone call me bc it’s not going to change anything. Hopefully this review will help manage better or hold someone more accountable but in not trying to get a discount or get someone in trouble but I want the business to know that bc of this you’ve lost my business and I won’t ever recommend.

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She smelled like marijuana, and doesn’t have patience for small children

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Brittney was so personable, patient, and sweet! She was so great with our son and his hair looked perfect! We will definitely be scheduling future appointments with her!