Cookie Cutters-Hamilton Town Center, IN (1772 reviews)

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Nae is amazing

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Our stylist was so amazing.

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Kayson has only ever had his hair cut at cookie cutters. We always have a great experience. This time, we had a new (to us) stylist and his hair cut is crooked in the front and had a random chunk right in the middle of this forehead. :-( we haven’t ever had an issue, so maybe she was just in a hurry, but this was not a great service this time around :-(

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Both of my sons had 4:30 appointments. We were on time. The stylists were not. My son Bhodie (3) was nearly finished with his cut when a big chunk of hair fell on his face and got in his eyes and mouth. He then tried to lift his hands to get it out of his eyes, but his hands were under his cape and he couldn’t free them to clean his face off. He began crying (he never cries during cuts, he loves getting his haircut). I then asked the stylist, Nae, if we could take a break and get the hair out of his eyes. She said, “We can’t. I have a 5 o’clock. He can just keep crying.” So instead of pausing the haircut so I could help my son clear his eyes and stop his tears, she told me we had to continue because she had another appointment. It wasn’t my son’s fault that she was sitting on her cell phone when we walked into the appointment and we didn’t get started until 5 or 10 minutes past our scheduled time. Her lack of time management should not make my son suffer.

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Carletta was superb. My son really enjoyed her. She was sweet and kind to my 2 year old as she cut and styled his hair.

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The loyalty program wouldn’t work in the app so I couldn’t get points towards my visit. It’d be great if you could add it to your Apple wallet!