Cookie Cutters-Hamilton Town Center, IN (1772 reviews)

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We were very disappointed with our experience today there. We went to this same place 5 years ago for our oldest first hair cut and it was a wonderful experience then which is why we decided to try again with our youngest today. We selected the 1st haircut package. There was no certificate or anything we recorded this time and no explanation why we didn’t get one. She did put some pieces of his hair in a bag for us at least. The girl who cut our child’s hair never introduced herself, she wasn’t friendly or presentable at all and it felt very rushed experience. She did not seem like she enjoyed her job at all. Never smiled and when we came 5 years ago that hair stylist tried bubbles and was so patience with our oldest to make this an enjoyable experience. We will definitely NOT be back at that cookie cutters again!!

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Haircut was terrible! I regret coming here every time I do. Not kind to kids!

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They were running behind. We waited 45 mins past our appointment time. When it was my daughters turn the owner was rushing her. My daughter is only 2 and was very nervous. They were not as patient and understanding with small children as I had hoped. I paid for a first cut and didn't get her lock of hair they saved or got thrown out. I will not return and will not commend them to anyone.

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The lady didn’t even give me time to buckle my daughter in. She rushed me and was visibly annoyed with my daughter. She didn’t ask what I wanted, just started cutting. I will never go to this location again. I have went to Greenwood location and loved every experience there. It is not the same hospitality at this location.

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I usually have a great experience at my location, I didnt on Sunday March 1st. The girls working were okay, but on their phones, didn't really speak to me as a mother or my son. Our lady that usually takes care of my son was not there! She does a wonderful job! She even puts a little product in his hair with the style. This time it was someone I had never seen before and she did okay but didnt offer to style his hair with product or even really talk to me I felt uncomfortable and like I didnt belong there. I was disappointed. My son had cut his hair and after his hair was done I wanted to see if putting gel in his hair would help cover up where he cut his own hair. That didnt happen. I feel for paying 16.00 for a little boys haircut, is fine if they are going to make him look like.he had a hair cut and style his hair. It's not like they were busy. They were just sitting and standing around on phones.One girl behind the counter fidnt speak or smile nothing. She was rude. I'm not so sure I will come back. I will tell my friends how terrible customer service is there. Even the people at great clips are nicer and more social, and aren't just sitting on their phones.