Cookie Cutters-Hamilton Town Center, IN (1772 reviews)

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I live out of town and hit unexpected construction and couldn’t find a place to park that was close to the shop. I was 5 minutes late for my appointment, treated rudely by your employee in front of the other customers and had to wait 40 minutes for my toddlers hair cut.

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This was our 2nd visit to cookie cutters and part of my likelihood to refer family/friends has to do with the first visit as it was spectacular. This visit I had an appointment for 4:15 and was made to wait until 4:50 with a toddler during social distancing times. It was very stressful and though the stylist apologized my pricing was not changed and a gift card/discount was not offered for the next cut. I felt this was highly unprofessional as an organization. There was a walk-in that walked in right in front of me and her 2nd child was completed before my child was even started that did have an appointment. We will be back because the stylists are great and perhaps it was just a fluke on the day, but it was not a great overall experience as it was 60 minutes in total length and the hair cut only taking about 5-10 minutes of that time. Thank you!

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Overpriced, rushed

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Takes way too long. Not enough people working

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As I was walking in store, stylist with blue hair shouted across the lobby that since I was late my daughter would not be able to have her complete services. Meanwhile the kind and thoughtful stylist that did my daughters hair was still cutting the client before and continued until 15 minutes after I got there so would have had to wait anyway? I would have walked out right away for being called out like that but my daughter needed a cut. Thank goodness for the professionalism of the stylist who offered to braid my daughters hair to make up for the embarrassment.