Cookie Cutters-Hamilton Town Center, IN (1772 reviews)

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Location was overly packed with customers. Stylist seemed to rush.

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Both of my sons had 4:30 appointments. We were on time. The stylists were not. My son Bhodie (3) was nearly finished with his cut when a big chunk of hair fell on his face and got in his eyes and mouth. He then tried to lift his hands to get it out of his eyes, but his hands were under his cape and he couldn’t free them to clean his face off. He began crying (he never cries during cuts, he loves getting his haircut). I then asked the stylist, Nae, if we could take a break and get the hair out of his eyes. She said, “We can’t. I have a 5 o’clock. He can just keep crying.” So instead of pausing the haircut so I could help my son clear his eyes and stop his tears, she told me we had to continue because she had another appointment. It wasn’t my son’s fault that she was sitting on her cell phone when we walked into the appointment and we didn’t get started until 5 or 10 minutes past our scheduled time. Her lack of time management should not make my son suffer.

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First of all, the stylist with whom I booked my appointment left for the day before we even arrived and we were early. Second, the stylist that was there told me I was a distraction for trying to help her get my son to hold still and that I needed to go sit down. Nothing changed when I did sit down so then she chose to share her opinion that the reason he didn't sit still is because I don't get his hair cut often enough and if I did he would learn to sit still. I've never met this woman, she doesn't know me, my budget, or my child's challenges with sitting still in any context. I don't appreciate this salon's disregard for my intentional scheduling with a specific stylist nor the unsolicited advice. It is unlikely I'll be coming back.

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Lack of cleanliness

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Haircut was not done well. Hairstylist was not very friendly.