Cookie Cutters-Hamilton Town Center, IN (1772 reviews)

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Worst experience. Very bad attitude shown by cutter. Wont visit this entire chain again for any reason.

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Brittany cut my sons hair. I specifically asked her to only cut the top multiple times and she went on and cut his whole head MUCH shorter than I wanted. Her response was “I didn’t want it to be so long in the back”. First of all, it is not her child, second it is not her child’s hair. It does not matter what she “wants”. I as his parent did not want all of his curls cut off but she still did what she wanted. I will never recommend her and I will be telling everyone I know how horrible she is. We will not be back.

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We always come to this location, but this will probably be my last time my children. We will choose a different location, or a different company in general. The last 2 times I’ve come with my oldest, we’ve happened to get the same lady each time. Both times have lacked ANY sort of professionalism or compassion. My son is tends to get scared of haircuts (which is why we chose a child specific location for haircuts) and she has zero patience for it. He doesn’t like the cape, he doesn’t like scissors, and she acts extremely annoyed with it. Every other set of parents were greeted, we were not. I also Explained that I dont Know clipper length, and she kept repeating her question. I truly don’t understand why someone who acts like this and doesn't have any enjoyment with kids works at a CHILD specific haircut place, around children who might need extra support.