Cookie Cutters-Canton, MI (1467 reviews)

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The haircuts were good for the most part. We will not be returning to cookie cutters because the front desk staff was very rude to us during this visit. Didn’t greet us when we entered or was friendly to my kids and myself. Also offered the kids in front of us, who were checking out, balloons but my kids had to stand there and ask in order to get one balloon for the two of them. We’ve been loyal customers to cookie cutters for years but after this rude experience, we will take our business elsewhere

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I wanted to get my daugther and my hair cut at the same time. I booked two 1145 appointments online. That way we could get in and out. They took my daugther about 1150 and I was waiting for my name to be called. At 1200 I heard the lady say she was going to start taking the noon appointments. I walked up and said my appointment was at 1145 it should be my turn. She said they were running late. I said ok but why would you take an 1200 appointment before an 1145 one. Then another lady said well the computer booked you after your daugther so you will have to wait. I showed her my confirmation showed both at 1145. She said well i can't help what the computer does. So I said whatever just cancel my appointment. They didn't even apologize. Won't be coming back.

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My sons hair got cut way too short from the normal length he usually gets. Very disappointed and displeased.

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I had explicitly told the hairdresser NOT to cut bangs on my daughter's hair and that was the exact thing she did the moment she grabbed her scissors. I was the only customer in the shop so it wasn't like she was distracted or overwhelmed. I am very disappointed.

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We are so upset with our sons haircut here! The lady who cut his hair (refused to tell me her name) was hostile amd impatient with my 2 year old who was visibly scared having clippers close to his face but she made ZERO effort to comfort him and didn't even offer to put on the TV for him (which i had requested in the beginning, but she completely ignored me and acted like she was in a hurry....but we were the only customers in the shop). My son was crying the entire time (and usually is able to be distracted with the TV and encouragement) so I had to hold him in my arms the entire time. She barely did a trim with the electric clippers and then asked how it looked and to keep low expectations because my child "hit her" and wouldn't stop moving....which is to be expected of a terrified 2 year old being yelled at to stay still the whole time. I asked her to do basic trimming of his sideburns and neck line which she refused to do but I insisted and had to wrap my arms around my child to keep him still while he was screaming. One of his sideburns she completely chopped off and the other one was so uneven she refused to clean it up. She got hair all over me and didn't even make an effort to clean up my child he was covered in hair head to toe so I had to completely change his outfit. On my way out I told her to never yell at my kid again and she burst out yelling at me that my son had hit her. Ended up walking out. I have never had such a horrible experience here before. We ended up having to try to fix his hair at home so it was even presentable and did a better job than her. Seems like they're desperate to hire and hired very angry, inexperienced people who should never be allowed near kids. I will NEVER be returning here again.

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I’ve given Cookie cutters 3 tries. The first time I figured it was just a bad day but then the next two times we had the same exact experience. The lady that was cutting my 3 year old daughter’s hair did nothing but complain about how much she hated her job and how she doesn’t get paid enough and how she’s tired of dealing with the kids all the time. This last appointment that we had with her she was trying to brush my daughter’s extremely curly hair. I’m talking Shirley Temple locks. She barely put any water on it to wet it and she was trying to brush it from the top down instead of from the bottom working her way up. Because she was brushing from the timid down it made the hair at the ends bunch up and made the brush get stuck so she would have to yank it out. My 3 year old was trying her best to sit perfectly still but she was cringing because it was hurting her so badly. I very politely asked the lady if I could brush it out real quick because she’s used to the way I brush her hair. She got very snotty with me and said “well I mean I do this for a living but sure go ahead” This is supposed to be a fun experience for my daughter and she always looks forward to getting her hair cut. I just hate that it wasn’t even about her. The lady didn’t engage in conversation with her but instead was complaining to me about her job. I gave Cookie Cutters-Canton three tries but after this last one we wills not be back.