Cookie Cutters-Canton, MI (1467 reviews)

Comment

Went in with my 2 kids because I had a punchcard that was filled up and I wanted to redeem my free cut. Service was good, the stylist was great. However, at check out I was told they would not honor my punch card. No expiration date on card. This was the only reason I went to this salon...as my kids are older now, and it is not super close to where I live. The stylist did offer me $2 off, appreciated but pretty far from the $18 I was expecting to get off.

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My only complaint is that the smell of cigarette smoke was so strong in the salon I actually looked around to see if someone was smokinh while I was there. This bothered me since I was there for my child's haircut.

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The stylists are always complaining about working, the haircuts are expensive for what you get. It’s not our number one choice to go to cookie cutters for a haircut anymore. We do it out of convenience sometimes, but usually we wait a long time even with an appointment and I don’t like listening to the stylists complaining about working.

Comment

Very dirty floor and chairs. Hairdressers were very nice and did a good job on the cuts.

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Overall, we really like cookie cutters, however, it seems that Mary is having some serious personal issues that are affecting her work. I feel bad for her and am sorry that she is having difficulty, but are not there to help her solve her problems nor is the subject of her issues appropriate to discuss while cutting a 3 year olds hair. She also seemed to be overwhelmed by being the only person there on a busy monday during the holidays. In general, I love the staff at this location, however, this time I was a bit disappointed and to be honest concerned about Mary's well being. As a social worker, I would be remiss if I did not report the interaction to you.

Comment

Stylists are nice. Good with kids. Fast and did a decent job for both my children. The only draw back now is the price. $30 to ha e two children's hair cut/trimmed is to much. My kids enjoy this place and always leave happy but I am not likely to return providing I can find another salon for a lessor price.