Cookie Cutters-Canton, MI (1467 reviews)

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The stylists are always complaining about working, the haircuts are expensive for what you get. It’s not our number one choice to go to cookie cutters for a haircut anymore. We do it out of convenience sometimes, but usually we wait a long time even with an appointment and I don’t like listening to the stylists complaining about working.

Comment

They are patient and great at cutting hair. I brought my 1 and 3 year in in for a haircut. And in less than 30 minutes both kids were done with great hair and smiles. But we stayed a little longer so that they could play on the slide. We love Cookie Cutters.

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We really liked Wendy. She did a great job, especially with my wiggly and whiny toddler.

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We always go back to cookie cutters. They are kind, work well with kids and do a great job!

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Great place. My only problem this time was. I made a appointment and still had to wait 30 mins. What's the point of making an appointment then.

Comment

I do love cookie cutters but I only use two stylists at the canton location. However we have had two bad experiences in three months time that caused me to consider going elsewhere. The first was with a stylist named Emma. Emma kept stopping in the middle of my one year olds hair cut to text on her phone. She told me she was "buying her daughter a car" my son was getting antsy and I was angry that she thought texting was more important than focusing on my child's cut. She ended up completely botching his cut and it was two different lengths with uneven bangs and sides. The only reason I continued to go to cookie cutters is because of a particular stylist named Josie. Josie is always patient, takes her time and is fun. She treats my child like he is her own and doesn't get upset when he starts getting impatient. Unfortunately I had another unpleasant visit with a stylist named Brooke at the canton location. Brooke was very impatient and just did not do the cut I had asked her to do. I always ask for just a simple cut with no blunt bangs. Brooke cut blunt and uneven bangs on my son. I later learned from several other stylists that Brooke purposely chooses not to listen to parents and will cut whatever is convenient for her. I was infuriated and spoke to the owner Wendy. Wendy did give us a free haircut with Josie and apologized which I was happy about. However I feel that both of these incidents should have never occurred in the first place. Stylists should not be on their phones while in the middle of a haircut!! For the money I pay I expect both my child and I to be treated with respect and to be listened to. If I have any further incidents I won't be taking my child there any more.