Cookie Cutters-Canton, MI (1467 reviews)

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I preferred one stylist to the other. The decor is very cute, kid friendly and comfortable. My sons hair turned out super cut. She did a very good job, especially with him moving as much as he did. She was very personable and nice. I liked that she gave us direct on how we could help her to improve him getting a good cut.

Comment

I had appointments at 5pm. They were running behind which is fine. But they were going to put someone else who had later appointments in front of my 2nd child until I complained. They handled it well, but people with earlier appointments should always have higher priority over walk-ins and later appointments.

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I think you guys charge way to much for a 2 min haircut

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I made the appointment with one stylist, Mary, and when I arrived I was scheduled with someone else. The confirmation I received was correct and listed Mary. I don't know if this was a computer glitch or human error, but I was frustrated that I had to wait when I made an appointment.

Comment

Need to hire acouple more people

Comment

It looked like they were really understaffed. It says they take walk-ins, but they are not staffed to take walk-ins, because I was a walk-in and had to wait quite a while to get in, and other walk-ins came in and had to leave because of the wait. Also, my son was getting his first professional hair cut, he's 13 months old. The stylist tried to use an electric trimmer and it scared my son, and the whole rest of the time he cried and screamed. I felt like the stylist should have known that it might scare him. To be fair, she did ask me first if she could use it, but I didn't really know what the tool was when she was asking me about it, and I didn't know it was going to be so loud. I felt like someone with her experience should have known that babies would not like that tool.